Nataliya Vysotskaya, Irina Evgrafova, Vitaliy Vasyukov, Artur Avdalyan


The present article examines the impact of digitalization on the improvement of legislation on public administration in the provision of public services. Based on conducted analysis of scientific research authors conclude that the construction of a contemporary system of control over the adoption and implementation of managerial decisions by civil society is directed by its development vector towards the digitalization of public administration, with the active use of digital technologies according to international standards and international legal acts. According to the authors, the digitalization of public services should take place in strict compliance with the norms and under the established control of this process by civil society. At the current stage of the construction of a democratic state in Russia, the activities of public authorities should be based on human-centered principles. An adequate response to the implementation of digital technologies into the public services sector will be an inspection of outdated norms and rules in this area, followed by harmonization and bringing them into line with the needs of society for the subsequent creation of highly effective algorithms for monitoring the service activities of public authorities on this basis


public services; public administration bodies; information and communication technologies; administrative procedure, civil society

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