Ocultar
Exibir todos
Enviar artigo via e-mail PROBLEMS OF SERVICE QUALITY MANAGEMENT IN THE FIELD OF HIGHER EDUCATION OF THE ECONOMY OF THE RUSSIAN FEDERATION AND DIRECTIONS FOR THEIR SOLUTION
Resumo
Objective: The article aims at systematizing problems in service quality management in the field of higher education to increase the efficiency of socio-economic development in the Russian Federation. Methods: The authors have conducted a critical analysis of the existing approaches to define the quality management of educational services, including one-factor correlation-regression analysis. Results: The content of service quality management in the field of higher education has been clarified. It is a purposeful activity of universities, other educational organizations, and socio-economic structures of state regulation in the field of analysis, planning, organization, motivation, control, and evaluation of the effective provision of educational services. This activity should ensure the maximum compliance of the knowledge and competency of service users with the current and future requirements of industry-specific labor markets, as well as achieve the long-term and sustainable growth of labor productivity in the national economy as a whole. The authors also systematize the main institutional, organizational, personnel, financial, analytical, and methodological issues of service quality management in the field of higher education in the Russian Federation. Conclusion: Several recommendations for a systematic solution to the identified problems are presented.
Palavras-chave
Texto completo:
PDF (English)Referências
Cerezo Sánchez, D. (2017). An optimal ICO mechanism. Calctopia. http://dx.doi.org/10.2139/ssrn.3040343
Clark, R., & Mayer, R. (2020). E-learning and the science of the instruction. 6th ed. New York: Wiley.
Federal State Statistics Service. (2020). Rossiiskii statisticheskii ezhegodnik [The Russian statistical yearbook]. Moscow: Rosstat.
Government of the Russian Federation. (2017). Rasporyazheniye Pravitel'stva Rossiyskoy Federatsii ot 28 iyulya 2017 goda No. 1632-r "Ob utverzhdenii programmy Tsifrovaya ekonomika Rossiyskoy Federatsii" [Resolution of the Government of the Russian Federation of July 28, 2017 No. 1632-r “On approval of the digital economy of the Russian Federation”] (as amended and enlarged on August 12, 2022)]. Sobranie Zakonodatel’stva Rossiiskoi Federatsii [SZ RF] [Collection of Legislation of the RF] 07.08.2017, No. 32, Item 5138.
Government of the Russian Federation. (2019). Postanovlenie Pravitelstva Rossiiskoi Federatsii ot 9 aprelya 2010 g. no. 219 “O gosudarstvennoi podderzhke razvitiya innovatsionnoi infrastruktury v federalnykh obrazovatelnykh uchrezhdeniyakh vysshego professionalnogo obrazovaniya” [Decree of the Government of the Russian Federation of April 9, 2010 No. 219 “On state support for the development of innovative infrastructure in Federal educational institutions of higher professional education”]. Retrieved from http://government.ru/docs/all/72013/
Gromyka, D.S., & Gogolinskiy, K.V. (2022). Method of state and residual resource assessment of excavator bucket tooth caps. Russian Journal of Nondestructive Testing, 58, 381-390. https://doi.org/10.1134/S1061830922050035
Kavanaugh, J. (2018). Consulting essentials. New York: Lioncrest Publishing, 432 p.
Klectovics, M., & Eckert, E. (2019). Business practices in higher education. New York: Routledge, 258 p.
Krage, A.B. (2021). Professional education. New York, 346 p.
Kremcheeva, D.A., & Kremcheev, E.A. (2018). Use of a quality management system at the iron and steel enterprise. Journal of Mechanical Engineering Research and Developments, 41(1), 151-155.
Kremcheeva, D.A., & Kremcheev, E.A. (2019). Implementation of the six sigma method in the educational process. Journal of Physics: Conference Series, 1384, 012022. http://dx.doi.org/10.1088/1742-6596/1384/1/012022
Kudrin, A. L., Mau, V.A., Radygin, A. D., & Sinelnikov-Murylev, S. G. (Eds.). (2022). Rossiyskaya ekonomika v 2021 godu. Tendentsii i perspektivy [Russian economy in 2021. Trends and outlooks]. Moscow: Izd-vo In-ta Gaydara.
Leontyuk, S.M., Vinogradova, A.A., & Silivanov, M.O. (2019). Fundamentals of ISO 9001:2015. Journal of Physics: Conference Series, 1384(1), 012068. https://doi.org/10.1088/1742-6596/1384/1/012068
Mikhalchenkova, N.A. (2017). Vysshaya shkola i gosudarstvo: Globalnoe i natsionalnoe izmerenie politiki [Higher education and state: Global and national aspects of politics]. Saint Petersburg: Iz-vo SPbGU, 328 p.
Overchenko, M.N., Marinin, M.A., & Moser, S.P. (2017). Improving the quality of training of mining engineers based on cooperation between St. Petersburg Mining University and Orica Company. Journal of Mining Institute, 228, 681-687. https://doi.org/10.25515/pmi.2017.6.681
Ponomarenko, T.V., Marinina, O.A., & Nevskaya, M.A. (2019). Innovative learning methods in technical universities: The possibility of forming interdisciplinary competencies Espacios, 40(41), 16.
Potapov, A.I., & Kondratev, A.V. (2020). Non-destructive testing of multilayer medium by the method of velocity of elastic waves hodograph. Journal of Mining institute, 3, 348-356. http://dx.doi.org/10.31897/PMI.2020.3.348
President of the Russian Federation. (2019, February 20). Poslanie Prezidenta Federalnomu Sobraniyu [The address of the President of the Russian Federation to the Federal Assembly]. Retrieved from http://www.kremlin.ru/events/president/news/59863
Rakhimov, F.R. (2021). Osnovnye voprosy dostizheniya effektivnosti v sisteme vysshego obrazovaniya [Key issues of achieving efficiency in the higher education system]. Molodoi uchenyi, 48(390), 440-443.
Ries, E. (2017). The startup way. New York: Currency publishers, 400 p.
Semenov, V.P., & Mikhailov, Yu.I. (2017). Challenges and trends of quality management in the context of industrial and mineral resources economy. Journal of Mining Institute, 226, 497-502. https://doi.org/10.25515/pmi.2017.4.497
State Duma of the Federal Assembly of the Russian Federation. (2012). Federalnyi Zakon ot 29.12.2012 No. 273-FZ “Ob obrazovanii v Rossiiskoi Federatsii” [Federal Law of December 29, 2012 No. 273-FZ “On education in the Russian Federation”] (as amended and enlarged on December 12, 2022). Sobranie Zakonodatel’stva Rossiiskoi Federatsii [SZ RF] [Collection of Legislation of the RF] 31.12.2012, No. 53 (Part I), Item 7598.
Sveshnikova, S.A., Skornyakova, E.R., Troitskaya, M.A., & Rogova, I.S. (2022). Development of engineering students’ motivation and independent learning skills. European Journal of Contemporary Education, 11(2), 555-569. https://doi.org/10.13187/ejced.2022.2.555
Sytko, I.I., & Makhov, V.E. (2021). Study of dynamic properties of measuring equipment at the design stage. Journal of Physics: Conference Series, 1728, 012020. http://dx.doi.org/10.1088/1742-6596/1728/1/012020
Tcvetkov, P.S., Cherepovitsyn, A.E., & Fedoseev, S.V. (2019). Public perception of carbon capture and storage: A state-of-the-art overview. Heliyon, 5, e02845. https://doi.org/10.1016/j.heliyon.2019.e02845
Umanskii, A., Gogolinskiy, K.V., Syasko, V., & Golev, A. (2022). Modification of the leeb impact device for measuring hardness by the dynamic instrumented indentation method. Inventions, 7(1), 29. https://doi.org/10.3390/inventions7010029
Varchenko, E.I. (2013.). Upravlenie kachestvom obrazovaniya v obrazovatelnom uchrezhdenii [The quality management of education in specific institutions]. Molodoi uchenyi, 3(50), 471-474.
World Annual Report (2022). N.Y. 754 p.
DOI: http://dx.doi.org/10.21902/Revrima.v6i40.6342
Apontamentos
- Não há apontamentos.
Revista Relações Internacionais do Mundo Atual e-ISSN: 2316-2880
Rua Chile, 1678, Rebouças, Curitiba/PR (Brasil). CEP 80.220-181
